Careers

 
Why SKEDA?
The entire team, both technical and administrative, enjoy a variety of work on a weekly basis.  Of course there are the times when the mundane tasks need to be performed however it's great that our people get to do some challenging and interesting research, deployment and maintenance.  Always on the hunt for new ways to create solutions and tools that make everyone's life easier - your opinions and suggestions on how to achieve this are welcomed and challenged.
 
Current Opportunities
SKEDA uses Seek to advertise positions currently available. 

We are currently advertising for personnel to meet the following requirements:

 *    Level 2/3 Technical Support - Full Time and/or Part Time (3 days minimum per week)

Located in Parramatta and looking after our valued clients since 2000, we are currently looking for full time or  part time customer facing IT support consultants with a strong service focus and an excellent attitude to providing quality service to varied client base. A passion and skill for solving technical problems and working closely with our IT team, you will support clients by:

·         Answering and managing incoming calls to the helpdesk
·         Providing  2nd  and 3rd Level incident diagnosis and resolution for client environments, utilising remote tools and onsite visits when required
·         Support and Maintenance across Microsoft and Linux platforms
·         Reporting on helpdesk operations
·         Incident management of support requests and incidents to resolution
·         System Monitoring  of client systems  accordingly to the relevant SLA

The role will require you to demonstrate the following skills:
·         Strong customer focus and positive attitude
·         Be prepared to take ownership and ensure high levels of client satisfaction
·         Excellent phone and communication skills
·         Strong understanding of Windows operating systems
·         Strong desktop support skills
·         Understanding of Active Directory and user account administration
·         Strong Analytical  skills to diagnose and resolve requests and incidents
·         Understanding of Open Source tools and solutions an advantage
·         Willingness to grow your knowledge base

The IT Support role above is currently advertised on SEEK.  Applicants MUST respond via the SEEK portal.  Anyone who does not reply to this advert via the SEEK portal will be automatically disqualified from the selection process with no exceptions.
 
SKEDA welcomes unsolicited resumes from interested individuals for non-advertised positions.  Our Team of professionals works across the Microsoft and Linux platforms where they enjoy a variety of different tasks.  If you believe that you would like to join our team as a Level 4 Engineer, your resumes/CVs will be assessed and responded to on all ocassions - so feel free to email them to us at careers@skeda.com.au